There is a 30-day period after the purchase to request a return to our Customer Service Department. After approval, there is a 30 day-period to send back the product.

A prepaid return label will be provided by the Customer Service Department. The cost of the label will be deducted from the quantity to refund.

Returns are subject to the following costs based on location:

• Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, and Sweden: €15
• Spain: €10
• Switzerland: 20 CHF
• United Kingdom: £10
• United States: $15
  

Check the complete list of return fees for the rest of the countries here.

Any return not approved by our Customer Service Department will not be accepted or processed.

Products must be in perfect condition, not used, with tags and the original packaging. Make sure of using an additional shipping box/packaging to protect the original product and packagin during transportation. If the return does not meet the above requirements, the refund will not be processed and the shipping expenses to retrieve the product will be borne by the customer.

Only returns from products purchased on www.flamingoslife.com will be accepted.

To request a return, please contact our Customer Service Department.

If you requested a refund, it might take up to 14 days to process since the reception of the product returned.

There is a 30-day period after receiving your order to request an exchange of size and/or color within the same collection. To request an exchange, please contact our Customer Service Department Customer Service Department directly.

Process & Costs:

• Stock Reservation: Once your request is approved, our team will manually reserve the new pair in our system to ensure availability. The replacement order will be held until your return is received and inspected.
• First Exchange: A free return label will be provided.
• Subsequent Exchanges: If a second exchange is needed, all shipping costs, additional fees, and duties will be borne by the customer.
• Approval: Any return or exchange not approved by our Customer Service Department will not be accepted.

Conditions & Packaging:

• Products must be in perfect condition, unused, with tags and original packaging.
• Protect the box: You must use an additional shipping box to protect the original shoebox during transit.
• Processing Time: Once we receive your product, it may take up to 14 days to process the exchange and ship the reserved pair.
• If the package is blocked or withheld in customs, it will be the customer's responsibility to retrieve the product as well as settle any generated fees.

Only products purchased through www.flamingoslife.com showing any manufacturing defect or defective material will be eligible for an exchange/replacement.

If the product has been purchased in another store, please, contact them directly. Each store has its own return and warranty policies.

Photographs of the defect and the overall state of the product will be required for our Production and Quality department to assess the defects. If any manufacturing defect or defective is found, a return shipping label will be provided at no cost for the customer. There is a 30-day period to send back the defective product after receiving the return label.

The following will not be considered a defect:

· Normal wear and tear of the product
· Defects originated from the storage or transport of the product.
· Defects caused by inappropriate use or insufficient maintenance.
· Defects caused by modifying the product, as well as damages or impacts caused by sharp edges, torsion, compression, or fall.
· If the product has been modified or repaired by technicians external to Flamingos Life

Once the defect has been confirmed and processed by our logistics department, it will be repaired or a replacement will be offered, being this replacement the same or of similar characteristics to the original product.

The replacement will depend on the availability of the stock at the moment that the product is received. If there is no stock we will offer an alternative option or store credit.